Austin, Texas – 3 September 2025
Epicor, a global leader in industry-specific enterprise software that drives business growth, today announced Epicor Prism Business Communications — the industry’s first ERP AI agent featuring an outcomes-based pricing model. The solution automates Request for Quotation (RFQ) workflows and accelerates supplier communications, helping supply chain businesses shorten cycle times, reduce manual workloads, and make purchasing decisions faster and with greater confidence.
The make, move, and sell industries continue to face pressure to scale operations amid labor shortages, supply chain volatility, and rising customer expectations. Yet many organizations still rely on manual RFQ processes and disconnected systems that slow decision-making and delay orders.
Epicor Prism Business Communications, a vertical AI agent purpose-built for supply chain businesses, is designed to overcome these challenges. It empowers users by eliminating delays, errors, and manual tasks that typically hinder the RFQ and supplier communication processes. The agent operates directly within familiar channels — such as email communications — without requiring separate portals or rigid templates.
Because Prism Business Communications understands the unique ERP data structures within Epicor’s supply chain solutions, it can converse contextually with users and intelligently translate supplier emails containing terms such as lead time, cost, and part ID directly into the ERP system. This enables users to:
- Save time through automated handling and price comparison for multi-supplier and multi-part RFQ scenarios.
- Generate actionable insights from supplier quotations via AI-powered summaries and next-step recommendations.
- Improve procurement performance with metrics such as RFQ cycle time, quote responsiveness, and supplier engagement rate.
- Make smarter decisions by flagging missing data, inconsistent quotes, and priority items.
By streamlining manual workflows, improving quote accuracy, and accelerating purchasing decisions, Prism Business Communications delivers substantial operational value. Moreover, through the ERP industry’s first outcomes-based pricing for AI agents, users only pay for RFQs that are successfully converted into purchase orders.
“In our world, time is money — and Epicor Prism Business Communications helps us maximize efficiency,” said Jason Bassett, IT Manager at Madsen’s Custom Cabinets. “The ability to turn an email conversation with a supplier into a purchase order with a single click — with all details auto-filled — saves us time and boosts data accuracy.”
Epicor Prism Business Communications is part of the Epicor Prism portfolio, a network of vertical AI agents purpose-built for the supply chain industry. With an intuitive, AI-driven conversational ERP approach, Prism agents simplify how businesses and employees access answers and recommendations for complex operational needs — empowering faster, smarter action.
“Epicor Prism Business Communications embodies our vision for Cognitive ERP, empowering the make, move, and sell industries to make faster, smarter decisions and accelerate time-to-value,” said Arturo Buzzalino, Chief Innovation Officer at Epicor. “By automating RFQ workflows and expediting supplier decisions, we’re helping users eliminate friction in procurement processes so teams can focus on what matters most — delivering speed and accuracy to drive business growth.”
Epicor Prism Business Communications is available for Epicor Kinetic and can be natively integrated as part of the overall user experience in Epicor Industry ERP Cloud.
