Dynamics 365 Customer Insight

The combined customer data platform and real-time journey orchestration empower your teams to uncover new insights and deliver personalized customer experiences. Say goodbye to fragmented data and time consuming manual content creation. Boost your creativity with recommended content ideas from Copilot in Customer Insights. Break down barriers for your teams with access to data and target segments.

Data analysts can unify transactional, demographic, and behavioral data to get a holistic view of your customers. Enrich your customer data to find out more about your customers’ interests, product usage, or to layer on market data. Copilot in Customer Insights lets them use natural language to explore, analyze, and understand customer data and discover new insights.

Marketers can describe their desired outcomes in their own words and let Copilot seamlessly create new customer segments and journeys. They can also simplify content creation with text and image recommendations that can be tailored to suit your brand and audience.

Sellers receive a seamless handoff from their marketing team with a unified timeline of customer interactions, prioritized leads, and personalized product recommendations.Customer service agents can prioritize and personalize the service level to provide the best support experience with visibility into a predicted customer lifetime value.