1. Introduction
KANO InsightHub is a solution developed and operated by PT KANO Andalan Nusantara Otomasi (“KANO,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, store, and protect information in connection with the use of KANO InsightHub and related services.
By using KANO InsightHub, you agree to the terms described in this Privacy Policy.
2. Information We Collect
KANO InsightHub processes two types of data :
a. Customer Data
Data uploaded or processed by users within the platform, which may include documents, files, text, or other digital content used for AI processing and orchestration. This data remains fully owned by the customer.
b. System and Usage Data
Information automatically collected to improve system performance and security, such as:
- Log and telemetry data (e.g., service usage metrics, API calls, performance statistics)
- User identifiers and authentication metadata (from Azure Active Directory)
- Browser type, device information, and access timestamps
No biometric, financial, or personal data is intentionally collected unless explicitly provided by the customer for processing.
3. How We Use Information
KANO uses collected data solely for the following purposes:
- Delivering and maintaining KANO InsightHub services
- Enhancing functionality, performance, and reliability
- Ensuring security, auditing, and compliance
- Providing customer support and technical assistance
- Conducting aggregated analytics for system optimization
We do not use customer data for advertising, profiling, or resale purposes.
4. Data Ownership and Access
Customers retain full ownership and control of their data.
KANO accesses customer data only under these conditions:
- When explicitly authorized for support or troubleshooting
- When required by law or regulatory obligations
All access is logged and subject to confidentiality agreements.
5. Data Storage and Security
KANO InsightHub runs on Microsoft Azure infrastructure.
All data is stored in Azure regions selected by the customer, with protection through:
- Data encryption at rest and in transit (AES-256 / TLS 1.2+)
- Role-based access control via Azure Active Directory (AAD)
- Network isolation, logging, and continuous monitoring through Azure Monitor and Defender for Cloud
We apply strict internal security policies aligned with ISO 27001 and Microsoft Security Best Practices.
6. Data Retention and Deletion
Customer data is retained for as long as the subscription or service agreement remains active.
Upon termination or written request, data will be securely deleted or returned within 30 days, unless longer retention is required by law.
7. Third-Party Services
KANO InsightHub may integrate with other Azure or Microsoft services such as:
- Azure OpenAI Service
- Azure Cognitive Services
- Azure Monitor
These integrations comply with Microsoft’s data protection and privacy standards.
We do not share data with any non-Microsoft third party without prior customer consent.
8. Your Rights
Customers may request:
- Access to their data
- Correction of inaccurate information
- Deletion or export of data
Requests can be submitted to our Data Protection Officer via the contact information below.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, regulations, or business practices.
The latest version will always be available on the KANO website and within the Marketplace listing.
10. Contact Information
For any privacy-related inquiries, please contact:
PT KANO Andalan Nusantara Otomasi
📍 Intiland Tower Suite Level 3, Jl. Panglima Sudirman Kav. 101 Surabaya
📧 info@kano.co.id
🌐 www.kano.co.id
PT. Kano Andalan Nusantara Otomasi (KANO)
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Monday to Saturday: 9.00am to 5.00pm
Copyright Kano Andalan© 2024. All Rights Reserved.
