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Microsoft Dynamics 365
Field Service
Optimize service operations
Dynamics 365 Field Service is a Microsoft solution that helps companies manage field services such as technician scheduling, on-site customer service, and equipment maintenance efficiently.
microsoft Dynamics 365 - field Service
Transform your service operations with generative AI, the Internet of Things (IoT), and mixed reality
Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps.
Keep your customers informed with automated service reminders and notifications via email and text messaging.
Gain customer insights by sending automated, personalized surveys after completing field service calls.
Ask Copilot in Field Service to search lengthy product manuals and find relevant answers to resolve issues faster.
Share links to work orders that automatically expand to show key details in Microsoft Teams.
Initiate Dynamics 365 Guides step-by-step instructions, or solve problems in real time with Dynamics 365 Remote Assist.
Interact with Copilot to find pertinent information about work orders using natural language.
Generate a response to customers with Copilot for Field Service in Outlook, summarizing key details and next steps.
Create seamless financial and inventory data flow between Field Service and Dynamics 365 Business Central.
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