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Microsoft Dynamics 365

Customer Insight

Deliver a unified customer experience.

Dynamics 365 Customer Insights helps your organization deliver exceptional customer experiences. This solution provides the foundation for creating truly personalized, responsive, and connected customer journeys across sales, marketing, and service teams.

microsoft Dynamics 365 - Customer Service

Deliver excellent service across multiple channels to delight your customers.

Gain deeper insights into your customers

Unify transactional, demographic, and behavioral data with AI-powered identity management to gain a complete view of your customers.

Enrich data and predict customer intent

Enhance profiles with diverse data sources, including proprietary intelligence, and unlock predictions with prebuilt AI models.

Create customer segments

Build new segments or discover new audiences with AI recommendations that are continually updated with real-time data.

Respect consent and privacy

Add consent data during the unification process using automatic data refresh to ensure that your organization meets privacy and security regulations.

Deliver customer journeys in real time

Create real-time customer journeys across channels that are contextually relevant and can be optimized with A/B testing.

Boost engagement with AI

Deliver tailored experiences with the right message at the right time using AI-driven channel selection.

Nurture and share leads

Hand off scored, qualified leads to sellers automatically and measure pipeline success with prebuilt analytics dashboards.

Reach customers wherever they are

Engage customers using prebuilt digital channels including text, email, and push notifications, and then seamlessly add custom channels to the journey.