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Dynamics 365 Consultants in Indonesia for Finance, Operations, and Customer Service Transformation

Organizations in Indonesia are continually seeking ways to improve efficiency, strengthen operations, and deliver better customer experiences. Microsoft Dynamics 365 provides a unified business platform that integrates ERP, CRM, data, and AI within a modern ecosystem.

However, the success of leveraging Dynamics 365 hinges on how it is designed, configured, and integrated into your business processes. KANO helps organizations in Indonesia maximize Dynamics 365 value through a mature, independent, results-driven consulting approach. We ensure every module from Finance to Customer Insights aligns with your operational needs.

Why Choose KANO for Your Dynamics 365 Implementation?

A Broad Platform Demands a Structured Approach

Dynamics 365 spans many applications, Finance, Supply Chain, Sales, Customer Service, Field Service, Project Operations, and Business Central. The right consultant must understand not only each module, but also the interdependencies and data flows that connect them.

Unifying ERP, CRM, and Data in a Single Ecosystem

The strength of Dynamics 365 lies in its ability to integrate operational, financial, customer, and field data. KANO leverages this to build systems that truly align with your company’s needs.

Controlled & Realistic Implementation

The success of a Dynamics 365 project hinges on process design, change management, and master data quality. We ensure the implementation is well-directed, measurable, and delivers tangible impact for users.

KANO’s Dynamics 365 Consulting Services

Dynamics 365 Advisory & Assessment

We start by gaining a deep understanding of your business model, operational pain points, and customer requirements. The assessment covers:

  • Financial, Operational, Supply Chain, and Service Process Analysis
  • Assessment of the data architecture and in-place integrations
  • Company Readiness Assessment
  • Recommendations for Application Architecture and Dynamics 365 Modules
  • A realistic, phased implementation roadmap

KANO manages Dynamics 365 implementations with a professional approach and tight project controls. Implementation scope includes:

  • Blueprinting and Future-State Design
  • Module Configuration Following Best Practices
  • Cross-application integration within the Microsoft ecosystem (Power Platform, Azure, Fabric)
  • Data Migration & Cleansing
  • Phased Testing & Quality Gates
  • Cutover & Post–Go-Live Stabilization
  • Key User Enablement & Change Management

We help ensure modules operate harmoniously within a single integrated ecosystem.

Dynamics 365 offers world-class CRM capabilities. KANO helps with:

  • Sales Pipeline Automation
  • Lead & opportunity management
  • SLA & Lifecycle Service
  • Case management
  • Dispatch & field technician scheduling
  • Customer self-service portal
  • Mobile Apps for Field Teams

This approach improves process measurability, customer data accuracy, and service speed.

Untuk perusahaan dengan operasi kompleks, kami mengimplementasikan:

  • Financial management & budgeting
  • Multi-company / multi-currency
  • Inventory management
  • Warehouse management
  • Manufacturing & production control
  • Procurement & sourcing
  • Master planning (MRP / MPS)
  • Transportation & distribution

Semua dikonfigurasi dengan standar industri dan praktik terbaik global.

KANO membantu perusahaan membangun kapabilitas analitik pelanggan melalui:

  • Customer Insights (Data-driven segmentation)
  • Real-time customer profiles
  • Behavioral analytics
  • Integrasi dengan Sales & Customer Service
  • Campaign personalization

Pendekatan ini memperkuat loyalitas pelanggan dan efektivitas program marketing.

Integrasi menjadi kunci untuk memaksimalkan Dynamics 365. Kami mendukung:

  • Integrasi antar modul ERP dan CRM
  • Integrasi dengan aplikasi internal (HR, MES, POS, WMS, e-commerce)
  • Integration with a data warehouse / Microsoft Fabric
  • API management & standardized connectors
  • Automation with Microsoft Power Platform

Hasilnya adalah ekosistem yang lebih stabil, terukur, dan mudah dipantau.

Untuk perusahaan yang sudah live, kami membantu:

  • Configuration and process review
  • Perbaikan posting & financial workflow
  • Optimasi inventory & supply chain
  • Peningkatan laporan & analytics
  • Aktivasi modul tambahan
  • Performance tuning

Fokus kami adalah meningkatkan efektivitas dan konsistensi operasional.

Jika proyek Dynamics 365 berjalan tidak sesuai harapan, KANO menyediakan layanan pemulihan:

  • Audit konfigurasi & master data
  • Identifikasi akar permasalahan
  • Penguatan proses dan integrasi
  • Rencana pemulihan 60–90 hari
  • Pendampingan hingga sistem kembali stabil

Aplikasi Microsoft Dynamics 365 yang Didukung KANO

sales

customer insight

customer service

field service

business central

finance

project operation

Supply Chain Management

Kami juga memadukan solusi terkait seperti Power Apps, Power Automate, Power BI, Copilot Studio and Microsoft Fabric untuk mendukung integrasi serta analitik.

Microsoft Dynamics 365 memberi fondasi kuat untuk pertumbuhan organisasi modern. Dengan pendekatan implementasi yang tepat, perusahaan dapat mempercepat transformasi digital dan meningkatkan daya saingnya.

Ingin mendiskusikan implementasi atau optimalisasi Dynamics 365?
Hubungi tim KANO untuk sesi konsultasi tanpa biaya.

PT. Kano Andalan Nusantara Otomasi (KANO)

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