Optimize service operations
Transform your service operations with generative AI, the Internet of Things (IoT), and mixed reality.
Overview
Personalize field service
Benefit from self-service
Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps.
Automate communication
Keep your customers informed with automated service reminders and notifications via email and text messaging.
Provide post-engagement surveys
Gain customer insights by sending automated, personalized surveys after completing field service calls.
Overview
Silmplify techicians' work
Boost technicians' efficiency
Ask Copilot in Field Service to search lengthy product manuals and find relevant answers to resolve issues faster.
Remain in the flow of work
Share links to work orders that automatically expand to show key details in Microsoft Teams.
Quickly resolve issues remotely
Initiate Dynamics 365 Guides step-by-step instructions, or solve problems in real time with Dynamics 365 Remote Assist.
Overview
Get AI assistance and insights
Enhance productivity with copilot
Interact with Copilot to find pertinent information about work orders using natural language.
Streamline work order management
Generate a response to customers with Copilot for Field Service in Outlook, summarizing key details and next steps.
Build a comprehensive view
Create seamless financial and inventory data flow between Field Service and Dynamics 365 Business Central.
Information
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